CaseIQ - Intelligent Assistance for HHS Casework
What CaseIQ Delivers
Case Alerts
Case Alerts proactively surface important case information, deadlines, and issues when they require attention. By helping caseworkers identify potential problems early, OLI reduces missed actions and supports faster, more proactive case resolution.
Task List
Task List brings all assigned tasks together in one place, giving caseworkers a clear view of their workload and what needs attention. It helps them quickly identify pending tasks, organize priorities, and stay focused on completing their work.
Address Assist
Address Assist helps caseworkers capture and validate address information accurately during case processing. By reducing manual entry and data errors, it minimizes rework and improves the quality and reliability of case information.
Guided Actions
Guided Actions help caseworkers complete complex activities through clear, step-by-step guidance tailored to the workflow. By supporting the right actions in the right sequence, it reduces errors, improves consistency, and helps cases move forward efficiently.
Case Insights
Case Insights surface relevant case information and signals at the point of work to help caseworkers identify what requires attention. By turning complex data into actionable intelligence, OLI supports faster analysis and more informed case decisions.
Secure Upload
Secure Upload makes it easier for citizens to provide required documents through a secure digital process. By reducing manual document collection and follow-up, it helps agencies streamline case processing and improve service delivery.
In-Context Help
In-Context Help provides caseworkers with guidance and explanations directly within their current task. By reducing the need to leave the workflow or search for assistance, it improves productivity, confidence, and consistency.
List Search
List Search enables caseworkers to quickly find relevant cases and information without navigating through multiple screens. By reducing search time and effort, it helps improve productivity and allows workers to focus on higher-value case activities.
A Smarter Day for Every Caseworker
Intelligent Guidance
Contextual, real-time instructions at the point of work
Proactive Checks
Validate data and policy before
decisions are made
Confident Decisions
Make accurate, consistent
decisions every time
Better Outcomes
Deliver timely, equitable services that improve lives and communities
CaseIQ turns complex decisions into clear, manageable steps. It reduces the administrative burden on teams handling riding caseloads and helps new staff get up to speed quickly.
By embedding intellgence into core workflows, agencies shift from reactive problem-solving to consistent, proactive service delivery.
See what SmartAssist CaseIQ can do for your Agency
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AI-Powered Casework
SmartAssist Oli
SmartAssist Oli
Purpose-built AI for HHS casework — helping caseworkers understand case information, explain issues, guide next steps, and accelerate case resolution.
Citizen Access
Mobility
Citizen-facing mobile access to critical HHS programs — enabling self-service, faster service delivery, and improved engagement across benefits and case management platforms.