SERVICES / Maintenance & Operations
Maintenance & Operations - Always on. Always compliant.
Stability for systems that can't afford downtime.
Our Maintenance and Operations offerings have been tailored exclusively for HHS programs implemented in the Cúram system. Our offering enables us to monitor and provide operations support on all layers of the technology stack, allowing our clients to concentrate solely on their citizen-facing activities.
- Incident management and help desk support
- Application maintenance and problem resolution
- Performance monitoring and improvement
- Quality assurance and controlled enhancement
- Compliance with HHS regulations, security, and auditing standards
Four pillars of operational excellence.
Proactive Monitoring
Nobody likes it when services go down. That’s why we track system health 24/7—to stop outages in their tracks and ensure the public always
gets the help they need.
Incident Management
We don’t just patch problems; we analyze why they happened to prevent them from coming back— all while making sure we meet our service goals and minimize your wait time.
Controlled
Enhancements
Get the latest upgrades without the downtime. We test every patch thoroughly to ensure your operations stay smooth and your standards stay met.
Compliance Assurance
Your data is protected by the highest HHS and security protocols. We manage every layer of compliance and auditing to keep your operations running smoothly and safely.
Near 24/7 productivity.
Cost effective at scale.
Our global team keeps your projects moving while you sleep. By pairing certified Cúram experts in the US and India, we use the time difference to our advantage—offering near 24/7 support that gets issues fixed faster and projects finished sooner. You get a secure, scalable team that feels like a natural extension of your own, ensuring you always get the best results without the wait.
- Follow-the-Sun Support: Certified Cúram pros in the US and India keep your systems running day and night.
- Fast & Reliable: We use time zones to our advantage to slash turnaround times and fix issues faster.
- Secure & Scalable: Grow your team quickly without losing the security or quality you expect.
- Clear Communication: We stay in sync across borders so you’re always in the loop.
Reliable systems.
Uninterrupted services.
Uninterrupted Citizen Services
We watch your systems 24/7 so glitches never stand between people and their benefits. If an issue pops up, we fix it fast to keep everything running smoothly.
Faster Issue Resolution
Our global team works while you sleep, catching and fixing issues instantly to slash downtime and keep you moving.
Cost Effective Scalability
Get the Cúram experts you need without the cost of building your own team. Our global network gives you instant scale and deep expertise, minus the overhead.
Maintained Compliance Posture
We handle the heavy lifting of HHS security and audits, so you stay fully compliant without the extra work.
Need reliable M&O support for your Cúram platform?
Tell us about your programs, current support model, and coverage needs. We’ll show you what operational excellence looks like in practice.